WhatsApp users in Pakistan faced disruptions in sending and receiving media files while using mobile data, prompting a response from the Pakistan Telecommunication Authority (PTA).
The regulatory body, however, described the issue as a minor technical glitch, downplaying the incident.
In a statement, PTA acknowledged receiving numerous complaints regarding difficulties in sending and receiving media files on WhatsApp, in addition to reports of slow or failed downloads.
Despite these acknowledgements, PTA's response suggested that the problem was not widespread and did not warrant significant concern.
Contrary to PTA's stance, Downdetector, a renowned monitoring platform, recorded a surge in reports of WhatsApp outages in Pakistan.
Thousands of users reported disruptions, indicating a more extensive issue than what the PTA suggested.
Telecommunication companies (telcos) also recognized the problem, with a spokesperson confirming ongoing investigations to restore uninterrupted services.
However, several other telcos declined to comment on the matter, leaving users in search of concrete answers.
Amidst the confusion, social media users and digital rights activists speculated that the disruption might be linked to the installation of a firewall intended to control internet and communication technologies.
Allegations surfaced that the firewall is being deployed to block certain internet content, particularly on social media, which is often used to share evidence of state violations.
